Patient Centered Care concept is gathering momentum across
the globe. Healthcare providers have started recognizing the importance of
enhancing patient Experience. Various Projects as given below can be undertaken
to improve patient centered care;
· Reducing Patient Waiting Time
· Patient Experience Surveys
· Setting up Pre-Operating Screening Clinic
· Improving Discharge Process
To get the
best outcome from the projects, it is recommended to apply a standard project
management methodology.
Project Management Methodology
1.
Project Initiation Stage
•
Project Brief/Mandate
•
Feasibility Study – market research and technical
feasibility
•
Project Business Case
•
Project Charter
•
Project Scope
2.
Project Planning Stage
•
Project Schedule or Plan
•
WBS/Activities/Tasks
•
Resource Identification and Assigning
•
Identifying Major Milestones
3.
Project Execution/Delivery Stage (Solution Development & Implementation)
•
Data Collection & Analysis
•
Demand & Capacity Modeling
•
Requirements Gathering and Analysis
•
Current State and Future State Process Mapping
•
Gap Analysis
•
Co-Design/Develop Solutions
•
Solution Approval
•
Testing/Pilot
•
Training Staff
•
Implementation
•
Onsite Support
4.
Project Closing Stage
•
Performance Monitoring & Review
•
Ensuring Sustainability
•
Handing Over Products/ Solutions to Operations Team
•
Developing Project Handover Report
•
Project Closure
For the
greater clarity, below, I am giving an example of applying project management
methodology in Restructuring Outpatient Clinic Project;
Project
Title: Restricting Outpatient Clinics
(Steps
based on project management methodology)
1.
Project Initiation Stage
•
Develop
Project Charter
•
Develop
Project Scope & Business Case
2.
Project Planning Stage
•
Developing
Project Plan
•
Work
Breakdown
•
Assigning
Resources
•
Developing
Communication Plan
3. Project Execution/Delivery Stage
•
Data
Gathering and Data Analysis
•
Current
Process Mapping
•
Future
Process Mapping
•
Gap
Analysis
•
Clinic
Flow optimization
•
Clinic
Restructuring
•
Clinic
Building (Medicom)
•
Data
Migration
•
Overbooking,
Evening Clinics
•
Reducing
Appointment Wait Time
•
Patient
Referral Management
•
Center
– call & SMS
•
Qmatic
System
•
Patient
Registration
•
Nurse
Assessment
•
Doctor
Consultation
•
Lab,
X-Ray
•
Patient
Re-vist for Doctor
•
End
User Training
•
Project
Go-Live
4. Project Closing Stage
•
Providing
Onsite Implementation Support
•
Monitoring
Project Performance for 3 months
•
Reviewing
Project Solution based on the Performance Review
•
Developing
Capability in the hospital for the long term sustainability
•
Knowledge
Transfer
•
Developing
Project Closure Report
•
Handing
over the project to the hospital operations team
•
Releasing
Project Resources
•
Project
Handover